Privacy Statement

General information

Through our online service we will process privacy sensitive or personal data. We highly value the privacy of our customers and observe due care in processing and protecting personal data.

Because we value your privacy, we:

  • process data in compliance with the requirements laid down by the General Data Protection Regulation (GDPR) and other privacy legislation;
  • do not share of sell your data to any third party;
  • keep developing ourselves in providing even more privacy friendly services.

Please read this privacy statement carefully. This privacy statement is primarily directed to those using the website as a private person or as an employee of a client. Company data is only covered by this privacy statement, if the data is to be traced back to a natural person.

Controller of Personal Data is a subsidiary of Hagop Demirdjian which is the controller of your personal data.

How we collect Personal Data

By using our service, you are providing certain data to us. This could be personal data. We retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. We process very limited personal data provided through cookies.

 Use of Personal Data

If you want to make use of our services, we use the following data to process orders and execute our agreement with you:

  • (Company)Name;
  • Name of contact person or company
  • Telephone number
  • Billing address
  • Email address

 Contact Form and Newsletter

If you fill out a contact form on the website or send us an email, the data you provide will be retained for as long as is necessary depending on the nature of the form or the content of your email, to fully answer and correctly handle your message or email.

We collect your:

  • name
  • email address
  • message (which may contain personal data)

We may contact you for legitimate commercial purposes, for example to discuss transaction related topics with you:

  • by email
  • or telephone.

We use the data provided by you or which we found on your website, all in accordance with the GDPR.

If you do not or no longer wish to receive our mailings, you can unsubscribe by replying to one of our email with subject "unsubscribe".

We have a strict real name policy in order to prevent fraud, meaning you are not allowed to use a user name other than your real name (“Know Your Customer”).

We will not provide the data linked to your user name to third parties, unless it is necessary for the execution of the agreement you concluded with us or if this is required by law. In the event of suspicion of fraud or misuse of our website we may hand over personal data to the entitled authorities.


We use very few cookies. We do not show personalized advertisement and/or follow you outside of our website.

What cookies do we use? We do keep statistics on our website and to be able to provide better services like showing your local exchange rates giving us limited access to individual data (IP address). However, we only access individual data insofar as necessary for the purposes set out in this statement.

We use cookies from Google Analytics. Data may be processed or stored outside the EU, but we have taken steps to safeguard your personal data. We entered into a data processing agreement, the last numbers of your IP address have been masked and we did not allow these parties to use your data for other services offered by them or partners.

These parties are all part of the Privacy Shield Framework, which means that the data stored or processed by these parties are subject to similar data protection legislation as the GDPR.

We recommend you read these websites’ privacy statements before making use of these websites:

 Providing Data to Third Parties

We may provide your data (partially) to our partners. These partners are for example payment processors and other parties that are involved in the execution of the agreement. We do not share the data provided by you to third parties who are not involved in our service.


Your data is safe with us. In order to secure your data, we take security measures to reduce misuse of and unauthorized access to personal data. Amongst others we take the following measures:

  • our website is secured with a SSL-certificate so personal data sent is encrypted;
  • we make use of secure payment providers;
  • we have a strict access policy. Only authorized personnel / third parties have access to your personal data;
  • we conclude agreements with third parties who process your personal data on our behalf.

 Third-party Websites

This statement is not applicable to third party websites if these are connected to this website through for example links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We kindly recommend you read these websites’ privacy statements before making use of these websites.

 Privacy rights

You can always contact us if you have any questions regarding our privacy policy. We would also like to inform you on your privacy rights. You have the right to:

  • Access;
  • Modify;
  • Delete;
  • Restrict data processing;
  • Transfer of data;
  • Object; and,
  • Not to be subject to a decision based solely on automated processing.

These rights may be subject to conditions.

You may submit any notice regarding privacy to hagop [@] Please add in the subject line “Personal Data”.

The ensure that a request / objection regarding your data has been submitted by you, we may request a copy of your identification. If necessary, please make sure your photo, MRZ (machine readable zone, the strip with numbers on the ID certificate), document number and Citizen Service Number are made invisible to protect your privacy.

We will respond to your request without undue delay.

If you have any complaints about our processing of personal data, please let us know. You also have the right to file a complaint at the supervisory authority

 Changes to this Privacy Statement

Data protection legislation is subject to changes and developments. We reserve the right to modify this statement at any time. We recommend that you review this statement regularly, so that you remain informed of any changes.

Version: November 2019